If you need to return an item, we make the process simple:

• Returns are accepted within 14 days of delivery.
• If returning due to a change of mind or an ordering mistake, return shipping costs are the customer’s responsibility.
• A refund will be issued once the item is received and inspected. Please note that original shipping fees are non-refundable.
• The prepaid label included in your order is for our Roundabout Recycling Program only and cannot be used for returns. Please use your preferred shipping method to send back your return.

We understand that sometimes mistakes happen when selecting a phone model or style! If you’d like to exchange your item:

• Exchanges are available within 14 days of delivery.
• If the exchange is due to a customer preference or selection error, there is a $5.00 flat-rate shipping fee for the replacement.
• The new item will be shipped once we receive and process the original item.

The prepaid label included in your order is for our Roundabout Recycling Program only and cannot be used for exchanges. Please use your preferred shipping method to send back your exchange.

If there was an issue with your order due to an error on our end, we’ll make it right at no cost to you.

• Contact support@ecoblvd.com, and we’ll provide a prepaid return label.
• A replacement or refund will be processed as soon as we receive the return.

The prepaid label included in your original shipment is for our Roundabout Recycling Program only and cannot be used for returns or exchanges. Any return or exchange should be sent using your preferred shipping method to:

Fulfillment Center 18071 Arenth Ave, City of Industry, CA 91748

If you have any questions, don’t hesitate to reach out to our support team before sending your return or exchange. We’re happy to assist!

-Eligible for all EcoBlvd phone cases.*

-Valid within 90 days of purchase.

-One-time replacement or exchange of equal or lesser value.

*International orders are not currently eligible for warranty replacements at this time. For more details please refer to our FAQs or contact us at support@ecoblvd.com

-Eligible for all EcoBlvd chargers and cables.

-Valid within 12 months of purchase.

-One-time replacement or exchange of equal or lesser value.

It is crucial to verify your design before submission, as changes cannot be made once the order is processed. EcoBlvd is not responsible for any design errors on the user's end. However, in the case of an error or defect on our part, we will provide a free replacement.

While we uphold stringent quality standards, if there is a significant deviation from the preview, please contact our customer service, and we will diligently work to resolve the issue.

Changes to the design cannot be facilitated once an order is placed and immediately processed. We recommend reviewing the preview meticulously before confirming your order to ensure satisfaction.

Customized phone cases are made-to-order and, as such, carry a 50% restocking fee if returned. This fee is necessary as custom cases cannot be resold and must be responsibly disposed of.

At this time, re-ordering a customized design or ordering multiple cases with the same design is not a feature we offer. This is to ensure each case is reviewed thoroughly before placement.