As part of our Greenlight Customer Satisfaction Program, we offer a 100% satisfaction guarantee and warranty on all of our EcoBlvd products.*
Returns, Exchanges & Warranty
14-Day Return/Exchange On All EcoBlvd Products
If a wrong item is ordered or other issues occur within two weeks of delivery.
90-Day Warranty for EcoBlvd Phone Cases:
Hassle-free replacement for defects within 90 days.
1-Year Warranty for EcoBlvd Chargers & Cables:
Hassle-free replacements for defects within 1 year.
Warranty Terms & Conditions:
14-Day Return or Exchange:
-Applicable only for products and orders placed directly through ecoblvd.com.
- Available within 14 days of order delivery, verified through the tracking link.
90-Day Warranty for Cases:
-Eligible for all EcoBlvd phone cases.*
-Valid within 90 days of purchase.
-One-time replacement or exchange of equal or lesser value.
*International orders are not currently eligible for warranty replacements at this time. For more details please refer to our FAQs or contact us at support@ecoblvd.com
1-Year Warranty for Chargers & Cables:
-Eligible for all EcoBlvd chargers and cables.
-Valid within 12 months of purchase.
-One-time replacement or exchange of equal or lesser value.
Custom Phone Cases
Verification of Design:
It is crucial to verify your design before submission, as changes cannot be made once the order is processed. EcoBlvd is not responsible for any design errors on the user's end. However, in the case of an error or defect on our part, we will provide a free replacement.
Deviation from Preview:
While we uphold stringent quality standards, if there is a significant deviation from the preview, please contact our customer service, and we will diligently work to resolve the issue.
After-Order Design Changes:
Changes to the design cannot be facilitated once an order is placed and immediately processed. We recommend reviewing the preview meticulously before confirming your order to ensure satisfaction.
50% Restocking Fee Policy:
Customized phone cases are made-to-order and, as such, carry a 50% restocking fee if returned. This fee is necessary as custom cases cannot be resold and must be responsibly disposed of.
Re-ordering and Ordering Multiple Designs:
At this time, re-ordering a customized design or ordering multiple cases with the same design is not a feature we offer. This is to ensure each case is reviewed thoroughly before placement.
Dedicated to being "Part of the Solution, not the Pollution."
We are committed to addressing warranties without adding waste. If there are defects with your product, we will replace it free of charge! To assist us in better understanding and improving our products, photos are required with each warranty claim.
NOTE: If necessary, a return shipping label can be provided free of charge.
*Excludes the tote bag, hat and stickers.
